Privacy Policy
This Privacy Policy explains how Half Price Geeks collects, uses, protects, and handles information when visitors use our website, submit a form, schedule service, contact our team, or request computer repair and tech support.
We take customer privacy seriously, especially because computer repair and remote support may involve devices, files, software, accounts, networks, and business systems.
Privacy Policy of Half Price Geeks
This website is operated by Half Price Geeks. The terms our, us, and we refer to Half Price Geeks, including this website and the computer repair, remote support, onsite support, scheduling, and customer service tools connected to it.
Last updated: June 29, 2026
1. Administrator
Website: https://halfpricegeeks.com
Email: info@halfpricegeeks.com
Phone: 877-774-3357
2. Information We May Collect
In this website, we may collect information automatically when a customer uses our web interface. Information may also be freely delivered by the customer when using forms, scheduling tools, email, phone, chat, or other contact methods.
The information we may collect includes usage logs, cookies, browser information, device information, form submissions, service request information, appointment details, and other information needed to respond to a request or provide service.
- Name and contact information
- Email address and phone number
- Service address or general location when onsite service is requested
- Computer, device, network, software, or repair issue details
- Appointment and scheduling details
- Payment related information when paying for services
- Website usage data, cookies, browser data, device information, and log data
- Information submitted through contact forms, service request forms, email, phone, or other communication channels
3. How We Use Information
Any personal information gathered by this website or by third party services used by this website may be used, unless specified otherwise, to identify users, improve our services, protect our services, provide requested services, schedule appointments, process payments, communicate with customers, and support our business operations.
It may be impossible for our website or service team to provide certain services if we are unable to collect the information needed to understand, schedule, or complete the requested service.
- To respond to customer questions and service requests
- To schedule onsite or remote computer repair
- To provide technical support and customer service
- To process invoices, payments, deposits, and appointment confirmations
- To improve our website, services, forms, and customer experience
- To protect the website, customers, technicians, and business systems from fraud, spam, abuse, or security threats
- To comply with business, legal, accounting, or operational needs
4. Cookies and Website Logs
Our website may use cookies, analytics tools, browser data, and log information to understand how visitors use the website, improve performance, protect the site, and make the website easier to use.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
5. Contact Forms and Service Request Forms
By using a contact form, service request form, scheduling form, or similar tool on our website, customers allow this website and Half Price Geeks to use the submitted information to answer requested materials, provide pricing information, schedule service, route service requests, or respond to any kind of demand.
Information submitted through these forms may include contact information, device information, service details, customer notes, appointment preferences, and other information needed to respond to the request.
6. Payment Processing and PCI DSS
Payment handling services allow this website and Half Price Geeks to process payments by credit card, debit card, or other payment methods. To provide better safety, this website shares only the information required to perform the transaction with payment processors, billing providers, or other financial service providers that conduct or support the transaction.
Payment card information is processed through secure payment vendors or billing systems that are expected to follow Payment Card Industry Data Security Standard, commonly known as PCI DSS, requirements. Half Price Geeks does not intentionally publish or expose full payment card numbers through this website.
Payment information may be used only as needed to complete transactions, confirm appointments, process invoices, handle authorized charges, resolve payment issues, or meet business and legal requirements.
When payment is made by credit card or debit card, payment may also be subject to the terms, conditions, and privacy practices established by the credit card issuer, debit card issuer, payment processor, or billing provider.
7. Remote Computer Access and Device Privacy
Some Half Price Geeks services may rely on remote software or remote support tools in order to access a customer computer remotely when requested by the customer. Remote support may allow an authorized technician to view, diagnose, troubleshoot, repair, reboot, configure, or support the customer computer or device remotely.
Remote access is used for service related support, including but not limited to checking computer problems, resolving software issues, assisting with setup, removing unwanted software, troubleshooting performance issues, and providing technical help.
Customers should only allow remote access when they have requested service and are working with an authorized Half Price Geeks technician. Half Price Geeks technicians should access customer devices only as needed to provide the requested service.
Half Price Geeks does not accept responsibility for software applications, data, files, media, photos, documents, or other information stored on any computer, device, hard drive, external drive, or product being serviced, except where required by applicable law or written agreement.
8. Third Party Services
We may use third party tools or service providers to operate the website, process payments, manage forms, provide scheduling tools, host the website, deliver email, communicate with customers, support technicians, analyze website traffic, or provide remote computer support.
These third parties may process limited information only as needed to provide their services. Third party providers may have their own privacy policies and terms.
Examples of third party services may include website hosting providers, form providers, payment processors, remote support software providers, communication providers, scheduling tools, email providers, IT service providers, analytics tools, and security tools.
9. Text Messages, Calls, and Service Communications
If you provide a phone number, Half Price Geeks may contact you by phone, voicemail, or text message for service related purposes, including appointment confirmation, technician communication, scheduling updates, payment or invoice follow up, and customer support.
If you opt in to receive text messages, you may opt out by following the instructions provided in the message or by contacting us directly. SMS consent information is not sold by Half Price Geeks.
10. How and Where We Handle Information
Half Price Geeks handles customer and website information using information technology tools and organizational procedures connected to the purposes described in this policy. Information may be processed in the United States of America or through service providers used to operate our website and services.
Information may be available to certain people involved with the operation of the website or services, including sales, administration, legal, marketing, system administration, dispatch, customer service, technicians, or trusted third party service providers as needed to provide service.
11. How We Protect Information
Half Price Geeks uses reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, misuse, loss, alteration, or disclosure.
No website, internet transmission, remote support session, email system, phone system, payment system, or electronic storage system can be guaranteed to be completely secure. Customers use the website and services with this understanding.
12. Data Retention
We keep information for the time required to provide the service requested by the customer and for a reasonable period needed for business operations, legal compliance, accounting, dispute resolution, security, customer service, or recordkeeping purposes.
13. Sharing Information
Half Price Geeks does not sell customer information. We may share information only when needed to provide service, operate the website, process payments, communicate with customers, comply with legal requirements, protect rights or safety, or work with trusted service providers.
14. Customer Choices and Privacy Requests
You may contact us to ask questions about information you submitted, request updates to your contact information, or request that we review, correct, or remove information where appropriate and legally permitted.
To make a privacy request, email info@halfpricegeeks.com or call 877-774-3357. Certain information may need to be retained for legal, accounting, payment, service history, security, or business recordkeeping reasons.
15. Children
Our website and services are intended for general audiences and are not directed to children. We do not knowingly collect personal information from children through this website.
16. Changes to This Privacy Policy
The website administrators reserve the right to alter this Privacy Policy when needed. It is your responsibility to check this page to stay informed of the most recent Privacy Policy.
If a customer objects to changes to this policy, the customer should stop using this website and may request deletion of personal information where appropriate and legally permitted. Your continued use of the website or services after updates are posted means you accept the updated policy.
17. Questions
If you have questions about this Privacy Policy or how Half Price Geeks handles information, contact us at info@halfpricegeeks.com or call 877-774-3357.